Home1. How can I get a technical support if I need help with my software?
You can visit our web site www.pavtube.com and look through FAQ to search for the answers send email to macsupport@pavtube.com for help.
2. There are many stripes and noises on the picture after conversion, why should this happen?
Some DVDs are taken under interlacing mode, and this lead to stripes and lines on the screen. To eliminate the lines, you may follow “Edit” menu-> “Effect” tab and check “Deinterlacing” box before conversion. As to the noise, when you apply the special effect mode “Simple Gauss Blur” from the drop-down list, the noise will be reduced greatly.
3. How to combine multiple movie clips into one file?
Select the items you want to combine together and check the box of “Merge into one file” before converting the videos.
4. The movies (16x9) aren't staying wide screen after conversion. I don't want the video to be stretched and made taller. What can I do?
After selecting an output format, click “Settings” button and set the Video Size to 1920*1080/ 1280*720/ 854*480/ 720*405.
5. I'd like to eliminate black bars (edges) from the video, what should I do?
Click “Edit” button to enter into the edit panel and switch to the Crop tab, then just drag the dashed frame on the video screen of the original preview window to cut off the unwanted parts to get the right aspect ratio you need.
6. Can I set larger volume?
You can select the chapter or title and then click the “Edit” button. Under the “Effect” tab, there is an option of “Volume”. Drag the slider bar to a larger percentage. Click “OK” to save the settings. Then the output volume will be louder.
7. Unable to download the program properly:
1) Please check whether virus has infected your computer.
2) Maybe your IE setting is not perfect, please click "Internet option..." under "Tools", and then select the "General" Page, just click "Delete file...", that will be OK!
8. The converted movie is out of sync, did I do something wrong?
Please set a different frame rate other than "original" and try again. Follow the steps to set frame rate: click "Settings" button on the main interface and find "Frame rate", set "24" or "30".
